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Backfill · 2024

#236 of 363

ASOS vs Zara Size Guides

seq 2
ObserverComparison/connoisseurshipfashionpositive
digital experienceplayful whimsy
Basic NeedsNoticingFeeling HopefulActionExplore5/9
ASOSZara
ImageScreenshot

Screenshot of the ASOS Fit Assistant feature on a product page, showing a size recommendation with a confidence percentage, body measurement inputs on the left, and the garment displayed on a model on the right.

225 words

ASOS and Zara both sell fast fashion online, but their approaches to the sizing problem reveal different philosophies about how much responsibility the platform should take for fit. ASOS introduced a feature where you enter your height, weight, and preferred fit. The algorithm suggests a size based on data from other customers with similar measurements who bought the same item and either kept or returned it. The suggestion isn't always right, but it is right often enough that the return rate has dropped measurably since the feature launched. The data loop gets more accurate with every purchase. Zara's approach is more traditional, a static size chart with measurements in centimeters that you compare against your own body. Utility of that chart depends entirely on whether you own a tape measure and know how to use it. I like how the ASOS model treats sizing as a data problem with a probabilistic solution rather than a measurement problem with a deterministic 1. Variability in clothing manufacturing means that a medium from 1 brand fits differently from a medium from another, and no size chart can account for that inconsistency. ASOS Fit Assistant also remembers your preferences across purchases, so once you have bought a few items the suggestions improve. That learning curve rewards loyalty unlike a static chart. Visual try-on features that both platforms are testing use AR to show how a garment drapes on a body model. The technology is getting better but still feels approximate. The underlying problem is that buying clothes without touching them or trying them on requires a leap of faith. Platforms that reduce the size of that leap through better data will win the online fashion market.