The visa application process, described as a painful, long, and confusing user journey especially for citizens of vulnerable countries.
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Visas are something many citizens across the world go through. The process, especially for people from more vulernable countries can be painful, long, messy and confusing. Here is the user journey experience: https://coda.io/d/HW2-User-Journeys_dXsZMYrcvfE