Backfill · 2024
#55 of 363Streaming Service Autoplay
Press shot: A TV screen showing the end credits of a show with a small countdown timer and a 'Next Episode' preview thumbnail in the bottom right corner, a remote control on a coffee table in the foreground.
Autoplay on streaming services, where the next episode starts after a 5-second countdown unless you actively stop it, is a design choice that prioritizes engagement metrics over viewer wellbeing. Examined closely it seems less neutral. During the credits the countdown appears in the bottom corner of the screen, meaning the creative decision of how a show ends is overridden by a platform feature that assumes you want more content immediately. A director chose to end the episode on a quiet moment, a lingering shot of an empty room. Autoplay interrupts that moment with a preview thumbnail and a ticking clock. Netflix pioneered this feature and most platforms copied it because it measurably increases viewing time, but the tradeoff is that the viewer never gets a natural stopping point. Psychological cost of choosing to stop watching is higher than the cost of passively continuing. An opt-out exists in settings but the default is on, and default settings drive most user behavior. After turning autoplay off on my account, the difference in how I watch is significant. Actually thinking about whether I want another episode rather than discovering I've watched 4 in a row at 2 AM is a different experience. Well-designed in the sense that it accomplishes its goal effectively, autoplay raises a question worth asking about whether the goal itself is sound.