Backfill · 2022
#232 of 357Warby Parker Home Try-On
Screenshot: a Warby Parker Home Try-On box opened on a table showing 5 pairs of glasses in different frame styles and colors, the branded card and return label visible inside the box.
Warby Parker's Home Try-On program sends you 5 frames for free, lets you keep them for 5 days, and includes a prepaid return label. It has been the company's most effective customer acquisition tool since launch because it eliminates the primary barrier to buying glasses online, the uncertainty of how they will look on your face. Frames arrive in a slim box with a card encouraging you to take photos and ask friends for opinions. Social element is deliberate because every try-on generates word-of-mouth marketing as people post photos and tag the brand. Starting at $95 with prescription lenses included, frames undercut traditional optical chains by 60 to 70% for comparable quality. Because Warby Parker's manufacturing model cuts out the licensing middlemen that inflate prices at traditional optical retailers. A cost breakdown is published on their site to explain why their glasses cost what they do. Prescription lens quality is equivalent to what you'd get at a Lenscrafters or independent optician, and coatings for anti-reflective, blue light, and UV protection are included in the base price rather than charged as add-ons. Stores, which the company opened after starting as online-only, function as showrooms where you can try on everything and have your pupillary distance measured by staff. Clean white with wood accents, the store design reinforces the brand's positioning as a modern alternative to the cluttered optical shop. I ordered a Home Try-On box, chose a pair of acetate frames in tortoiseshell, and had them in hand with my prescription within 10 days. The experience was significantly less stressful than previous visits to optical chains, and what I had been paying for at traditional retailers became genuinely unclear.