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Backfill · 2021

#280 of 315

USPS Informed Delivery

seq 4
ObserverEveryday noticingsocial_civicadmiration
convenience efficiencyclever solution
NoticingSomething Bigger2/9
USPS
ImagePersonal photo

Personal photo of a phone screen showing the USPS Informed Delivery email with grayscale scans of several envelopes and a small package notification, viewed in a mail app.

111 words

USPS Informed Delivery sends you a daily email with grayscale scans of the mail pieces headed to your address. The simplicity of the service, photos of your envelopes before they arrive, is exactly why it works. Scans come from automated sorting machines that photograph every piece of mail for routing purposes. The feature repurposes existing infrastructure rather than adding new technology. It turns the uncertainty of mail delivery into a preview. Knowing what's coming before it arrives reduces unnecessary trips to the mailbox. The service is free, and sign-up takes about 5 minutes on the USPS website. Sometimes the most useful feature isn't a new capability but a new way of presenting data that already exists within a system. Informed Delivery proves that principle by making the sorting process visible to the recipient.