Skip to content

Backfill · 2021

#275 of 315

QR Code Restaurant Menus

seq 14
TastemakerCultural momenttechadmiration
craft makingconvenience efficiency
NoticingWho to Listen ToFeeling HopefulAchievementSomething Bigger5/9
ImagePress/product shot

Press shot of a restaurant table with a small wooden stand holding a QR code, a phone screen showing the digital menu with food photos and prices beside it.

205 words

QR code menus became ubiquitous during the pandemic when restaurants stopped printing physical menus. Many restaurants kept them even after contact concerns faded because the format solves operational problems that have nothing to do with hygiene. Digital menus can be updated in real time. When the kitchen runs out of the salmon or the bartender creates a new cocktail, the change appears instantly without reprinting anything, and that flexibility reduces waste and embarrassment. Design quality varies enormously, some restaurants built beautiful mobile-optimized pages with food photography and clear typography. Others just uploaded a PDF of their old paper menu that requires pinching and zooming on a phone screen and manages to be worse than what it replaced. Restaurants that treated the transition as a design opportunity recognized that the phone is already in the diner's hand and the menu is the first designed object in the dining experience. QR codes themselves have become small design elements, some restaurants print them on table tents, others etch them into wooden blocks or embed them in the table surface. Physical form of the code communicates something about the restaurant's attention to detail. The technology has existed since 1994 but needed a cultural catalyst to achieve mainstream adoption, and the pandemic provided that catalyst in a way that no marketing campaign could have. That older diners still prefer paper menus. Best restaurants offer both rather than forcing a choice, and that accommodation is a design decision that reflects care for diverse preferences. Data advantage is significant because a digital menu can track which items get the most views and how long people spend on each section. That information helps restaurants optimize their offerings in ways that a paper menu never could.