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Backfill · 2021

#263 of 315

Dunkin' Donuts Iced Coffee

seq 2
TastemakerNew product/launchfood_drinkpositive
nostalgia revival
NoticingWho to Listen ToFeeling HopefulAction4/9
Dunkin'StarbucksMcDonald's
ImagePress/product shot

Press shot of a Dunkin' medium iced coffee in the clear plastic cup with orange and pink branding, condensation on the outside, sitting on the counter of a Dunkin' store.

153 words

Dunkin' understood before most chains that iced coffee isn't just hot coffee poured over ice. Their pre-brewed cold version, served since the early 2000s, has a smoother, less acidic flavor that Starbucks took years to match with their own cold brew program. A medium iced costs $3.50. That price point, sitting below Starbucks but above gas station coffee, is a deliberate positioning choice. It's the default order for people who want decent coffee without performing connoisseurship. The cup design is functional: clear plastic so you can see the color of your drink, with orange and pink branding visible from across a parking lot. Dunkin' never tried to be a third place or a lifestyle brand the way Starbucks did. That lack of ambition in the experience lets the product speak for itself. McDonald's attempted a similar value play with their McCafe line, but the coffee quality never quite matched Dunkin's consistency. The loyalty program gives you a free drink after every 200 points. Earn rate is calibrated so a daily customer gets about 1 free drink a month, enough to feel rewarded without costing the company much.