Amazon Echo Dot Customer Journey

by Jing Chang

The customers of Amazon Echo Dot will go through the process of awareness, purchase decisions, user experience and reflections in the journey map.
This map starts with the busyness of users. But users could soon get confused while choosing the right brand and model, and finishing all the settings in the app. Once all the preparation is done, users will feel excited and convenient while using it. However, there are some small disadvantages in using this product so the customers may feel a little it disappointed at last.

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